Reno15 Privacy Policy — Your Data Protection

Information We Collect

When you register and use the reno15 platform, we collect various types of information to ensure our services function properly and securely. The main categories of information collected are as follows:

• Account Information: Full name, email address, phone number, date of birth, and the password you registered when opening your reno15 account.
• Identity Verification Information: A copy of your identification document (MyKad or passport) requested during the account verification process to meet compliance requirements.
• Payment Information: Details of deposit and withdrawal transactions in Malaysian Ringgit (RM), including the payment methods used. Full card numbers are not stored directly in our systems.
• Device & Browser Information: IP address, browser type, operating system, device model, screen resolution, and other technical data collected automatically when you access the platform.
• Usage Data: Records pages visited, session duration, game preferences, betting history, and interactions with platform features.

We only collect information necessary for the purposes stated in this policy and do not collect data beyond what is required for platform operations.

How We Use Your Information

Reno15 uses the information collected for various legitimate and necessary purposes to ensure the platform operates effectively and securely:

• Creating and managing user accounts, including identity verification and secure login processes.
• Processing deposit and withdrawal transactions in MYR accurately and securely.
• Providing responsive customer support and resolving any complaints or enquiries.
• Monitoring account activity to detect and prevent fraud, money laundering, and other suspicious activities.
• Sending notifications related to transactions, account updates, and important information about platform changes.
• Improving the user experience based on aggregated, anonymised usage data analysis.

We will not use your data for purposes unrelated to platform operations without your prior consent.

Cookies & Activity Tracking

The reno15 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies, including session cookies required to maintain your login state, preference cookies that store your personal settings, and analytics cookies that help us understand how users interact with the platform. Analytics cookies collect data anonymously and cannot be used to identify you personally.

You can control or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality and your user experience. Please note that blocking session cookies may prevent you from logging in to your reno15 account.

Data Storage, Security & Sharing

The security of your personal data is reno15's top priority. All collected data is stored on servers protected by SSL encryption and strict access controls. We implement appropriate technical and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration or destruction.

Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.

Reno15 does not sell, rent, or trade users' personal data to any third party for marketing purposes. However, we may share information with the following parties in limited circumstances:

• Service Providers: Third parties that assist in platform operations, such as payment processors, technical support services, and infrastructure providers, all of whom are bound by strict confidentiality agreements.
• Legal Authorities: Where required by law, court order, or a lawful request from a Malaysian government authority.
• Fraud Prevention: With recognised identity verification or fraud prevention agencies to ensure the safety of the platform and its users.

Your Rights as a User

As a reno15 platform user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights to the extent permitted by law:

• Right of Access: You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
• Right to Rectification: If your personal information is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account settings.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. However, such requests may not be fully fulfilled where there is a legal obligation to retain certain records.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes, such as marketing communications.

To submit any request relating to your privacy rights, please contact the reno15 support team by email at [email protected]. We will respond within 14 business days.

Policy Changes & How to Contact Us

Reno15 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. Any changes made will be published on this page with a clear update date.

For significant changes, we will endeavour to notify active users via in-platform notifications or by email to their registered address. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.

This policy is governed by and interpreted in accordance with the laws of Malaysia, including the applicable Personal Data Protection Act 2010 (PDPA). Any disputes relating to data privacy shall be resolved through our internal complaints procedure before being referred to the relevant authorities.

For any enquiries, concerns, or requests regarding this privacy policy, you may contact us by email at [email protected] or by visiting the FAQ for more information. We are committed to providing accurate and helpful responses as promptly as possible.